Refund Policy

If you have a problem with your purchase or need help requesting a refund, contact us at support@mercatorio.io.

Purchases through Paddle

Purchases processed through Paddle are subject to Paddle's Buyer Terms and Refund Policy. To request a refund, use the support link in your Paddle receipt or visit paddle.net. Refund eligibility depends on those terms and applicable consumer law.

Purchases through Humble Bundle

Purchases through Humble Bundle are subject to Humble Bundle's refund policy. Please contact Humble Support to request a refund.

Purchases through Google Play

Purchases made using Google Play Billing are subject to Google Play's refund policies. Please follow Google Play's instructions to request a refund.

Effect on your account

If a purchase is refunded or its payment is reversed, the associated access or in-game entitlements will be removed or adjusted to reflect the refund or reversal.

We may restrict future purchases where there is reasonable evidence of fraud or refund abuse. Legitimate requests to exercise your consumer rights do not constitute abuse.

Nothing in this policy limits your mandatory consumer rights.

Related pages: Terms of Service, Privacy Policy, Mercatorio.